Enterprise Case Study

The Ugar Sugar Works Ltd

SAP EHP8 ECC Support

Client Overview

The Ugar Sugar Works Ltd is a flagship sugar manufacturing company with over 75 years of experience.

Industry

Sugar

Location

Belagavi, Karnataka

Project

SAP EHP8 ECC Support

Project Scope

SAP EHP8 Support ensuring seamless operations for a major manufacturing enterprise.

Modules Implemented

FI CO SD MM PP QM PM FIORI BASIS ABAP

Scope of Work

  • Support for SAP EHP8 ECC landscape
  • Management of 9 SAP instances
  • Support for heavily customized developments
  • 24x7 P1 ticket support

Solution Highlights

  • Tickets reduced by 50%
  • Smooth FI/CO month-end closing achieved
  • Proactive SAP support to minimize downtime
Outcomes

Value Delivered

SLA Met 100%

Consistent adherence to all service level agreements.

Improved Turnaround

Accelerated issue resolution and efficient support operations.

Hypercare Support

Successful and seamless EHP8 upgrade hypercare support.

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